FAQs

Frequently Asked Questions (FAQs)

Last Updated: 12 September 2026

Welcome to the FLASHFINDTREASURE FAQ section. Here you can find answers to common questions about our products, orders, delivery, payments, returns, and customer support.

General Questions

What does FLASHFINDTREASURE sell?

FLASHFINDTREASURE is an online store offering home decor and interior products, including decorative lighting, pendant table lamps, and other products designed to complement your living space.

Where is FLASHFINDTREASURE based?

FLASHFINDTREASURE operates in the United Kingdom.

Business Address:
HOUSE NO 1 CROMPTON ROAD
BIRMINGHAM
UNITED KINGDOM
B20 3QQ

Do you ship within the UK?

Yes. We currently ship to customers throughout the United Kingdom.

Orders

How can I place an order?

You can place an order directly through our online store. Select the product you would like to purchase, add it to your basket, and proceed through the checkout process.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible after placing it. We will try to accommodate your request before the order is dispatched. Once an order has been dispatched, changes or cancellation may no longer be possible.

How can I check my order status?

If you have questions about your order status, please contact our customer support team and provide your order number and the email address used when placing the order.

Shipping & Delivery

Do you offer free delivery?

Yes. We offer free standard UK delivery.

How long does delivery take?

Orders are normally dispatched within the same or next working day. Standard delivery is estimated to take 3–5 working days after dispatch.

Delivery times may vary depending on circumstances outside our control.

Will I receive tracking information?

Where tracking is available for your order, tracking information may be provided after dispatch.

Payments

What payment methods do you accept?

Available payment methods are displayed securely during the checkout process. Payment must be successfully authorised before an order can be processed.

Is my payment information secure?

Payments are processed through secure payment systems. We do not request or store your complete payment card details through customer support.

Returns & Refunds

Can I return an item?

Yes. Eligible products may be returned in accordance with our Return & Refund Policy.

How do I request a return?

Please contact us before returning an item and provide your order number along with details of the product you wish to return.

When will I receive my refund?

Once an approved return has been received and inspected, refunds are processed in accordance with our Return & Refund Policy. The time for funds to appear in your account may also depend on your payment provider.

What if my item arrives damaged or faulty?

Please contact us as soon as possible if your order arrives damaged, faulty, incorrect, or incomplete. Include your order number and relevant details so we can investigate and assist you.

Products

Are product details provided on the website?

Yes. We aim to provide clear and accurate information about our products, including relevant specifications, materials, dimensions, colours, and features where available.

Will the product look exactly like the images?

We make reasonable efforts to display products accurately. However, colours and appearance may vary slightly depending on your screen, lighting conditions, and other factors.

Customer Support

How can I contact FLASHFINDTREASURE?

You can contact us using the following details:

Email: flashfindtreasure01@gmail.com

Phone: +44 7512 440660

What information should I provide when contacting customer support?

For order-related enquiries, please provide your order number, the email address used for your purchase, and a brief description of your enquiry. This helps us respond more efficiently.