Refund policy

Return & Refund Policy

Last Updated: 12 September 2026

Thank you for shopping with FLASHFINDTREASURE. We want you to have a positive shopping experience. If you are not completely satisfied with your purchase, you may be eligible to return the item in accordance with the terms below.

1. Returns

Customers in the United Kingdom may request a return within 14 days of receiving their order.

To be eligible for a return, the item should:

  • Be unused and in its original condition.

  • Be returned with its original packaging, where applicable.

  • Include all accessories, parts, and documentation supplied with the product.

  • Be adequately packaged to prevent damage during return shipping.

Certain items may not be eligible for return where they are exempt under applicable UK law, including products that are made to the customer's specifications or items that cannot reasonably be returned for hygiene or other legal reasons.

2. How to Request a Return

Before sending an item back, please contact our customer support team:

Email: flashfindtreasure01@gmail.com
Phone: +44 7512 440660

Please provide:

  • Your order number

  • The email address used to place the order

  • The reason for the return

  • Details of the item you wish to return

We will provide the appropriate return instructions.

Please do not send products to an address other than the return address provided by our customer service team.

3. Return Shipping

If you are returning an item because you have changed your mind, the return postage may be the customer's responsibility, unless otherwise stated or required by applicable law.

If an item is faulty, damaged, incorrect, or not as described, please contact us as soon as possible. Where the issue is confirmed, we will provide an appropriate remedy in accordance with applicable UK consumer law.

4. Damaged, Faulty or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, faulty, defective, incorrect, or missing parts, contact us promptly at:

Email: flashfindtreasure01@gmail.com

Please include your order number and, where helpful, photographs or other details showing the issue.

We will review the matter and, where appropriate, offer a repair, replacement, refund, or another remedy in accordance with applicable UK consumer rights.

5. Refunds

Once we receive and inspect a returned item, we will process the applicable refund.

Approved refunds will normally be issued to the original payment method.

Where a refund is due, we aim to process it promptly after the return has been approved. The time for the funds to appear in your account may also depend on your bank or payment provider.

For eligible cancellations under applicable UK consumer law, refunds will be handled in accordance with the applicable legal requirements.

6. Cancellation Rights

Under UK consumer law, customers may generally have the right to cancel an online order within 14 days of receiving the goods, subject to applicable exceptions.

If you wish to exercise your cancellation rights, please contact us using the details below.

If the goods are returned because you have changed your mind, you may be responsible for the direct cost of returning the goods unless we have agreed otherwise or applicable law requires us to cover the cost.

7. Exceptions

Some products may be excluded from cancellation or return rights where an applicable legal exception applies.

Any specific exclusions will be communicated on the relevant product page or during the purchasing process where applicable.

8. Exchanges

We may offer exchanges where appropriate, subject to product availability.

If you would like to request an exchange, please contact customer support with your order number and details of the item concerned.

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

FLASHFINDTREASURE

Business Address:
HOUSE NO 1 CROMPTON ROAD
BIRMINGHAM
UNITED KINGDOM
B20 3QQ

Email: flashfindtreasure01@gmail.com

Phone: +44 7512 440660

We aim to provide clear and helpful assistance and will respond to return and refund enquiries as soon as reasonably possible.

This Return & Refund Policy is intended to provide clear information about our return and refund procedures while preserving your rights under applicable UK consumer protection laws.