Privacy policy

Privacy Policy

Last Updated: 12 September 2026

At FLASHFINDTREASURE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, or contact us.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you:

  • Create or use an account

  • Place an order

  • Contact our customer support team

  • Subscribe to communications from us

  • Submit a form or enquiry through our website

This information may include:

  • Full name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order and transaction details

  • Information you provide when contacting customer support

Payment information may be processed securely by our third-party payment service providers. We do not normally store complete payment card details on our own systems.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and device information

  • Operating system

  • Pages visited

  • Website activity and interactions

  • Referring website or source

  • Date and time of visits

This information may be used to help maintain website security, improve website performance, understand customer activity, and provide a better shopping experience.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders

  • Arrange delivery of products

  • Process payments through our payment providers

  • Provide customer support

  • Respond to enquiries

  • Process returns, refunds, and cancellations

  • Send important information relating to your orders

  • Improve our website, products, and services

  • Prevent fraud and protect website security

  • Meet legal and regulatory obligations

  • Communicate with you where you have provided appropriate consent

We only use personal information where we have a lawful basis to do so.

4. Legal Basis for Processing

Where applicable under UK data protection law, we process personal information on one or more of the following legal bases:

  • Contract: To process and fulfil your orders and provide requested services.

  • Legal obligation: To comply with applicable legal and regulatory requirements.

  • Legitimate interests: To operate, secure, improve, and protect our business and website, provided these interests do not override your rights.

  • Consent: Where you have given consent for a particular use of your information.

Where processing is based on consent, you may withdraw your consent at any time.

5. Sharing Your Information

We may share necessary information with trusted third-party service providers that help us operate our business, including:

  • Payment service providers

  • Delivery and courier companies

  • Website and hosting providers

  • IT and technical service providers

  • Customer support providers

  • Analytics and website performance services

  • Professional advisers where necessary

  • Government authorities or law enforcement where legally required

We only share information that is reasonably necessary for the relevant purpose.

We do not sell or rent your personal information to third parties.

6. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage, maintain security, and provide a better customer experience.

Cookies may be used for purposes such as:

  • Keeping the website functioning correctly

  • Remembering preferences

  • Understanding website traffic

  • Measuring website performance

  • Improving our services

Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

7. Marketing Communications

We may send promotional communications where you have provided the appropriate consent or where otherwise permitted by applicable law.

You can unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the communication or by contacting us.

Even if you opt out of marketing communications, we may still send necessary transactional messages, such as order confirmations, delivery updates, or information about your account or purchases.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on:

  • The purpose for which it was collected

  • Our business and accounting requirements

  • Legal and regulatory obligations

  • The resolution of disputes or complaints

  • The prevention of fraud or misuse

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on your circumstances and applicable UK data protection law, you may have rights including:

  • The right to request access to your personal information

  • The right to request correction of inaccurate information

  • The right to request deletion of certain personal information

  • The right to request restriction of processing

  • The right to object to certain processing

  • The right to data portability where applicable

  • The right to withdraw consent where processing is based on consent

You may also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

11. Children's Privacy

Our website is intended for general consumers and is not knowingly directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.

13. International Data Transfers

Some of our service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements.

Any updated version will be posted on this page with a revised Last Updated date.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

FLASHFINDTREASURE

Business Address:
HOUSE NO 1 CROMPTON ROAD
BIRMINGHAM
UNITED KINGDOM
B20 3QQ

Email: flashfindtreasure01@gmail.com

Phone: +44 7512 440660

We aim to respond to privacy-related enquiries as soon as reasonably possible.

This Privacy Policy is intended to provide clear information about how FLASHFINDTREASURE handles personal information in accordance with applicable UK data protection requirements.